This page is intended to communicate Made in KC’s stance on the COVID-19 pandemic. We hope you find this information useful and insightful. Should you have any questions about our practices or policies, please email us at

If you are looking for our Safe Return Guide, you can find it here. This is a working document made available to all staff and to the public, so that all our stakeholders can inform themselves of Made in KC’s policies and procedures. This document is meant as a supplement to Made in KC’s Employee Orientation Manual and Training Manuals. It is not a comprehensive document in and of itself. 


The risk posed by COVID-19 (which we will also refer to as “coronavirus” interchangeably) is well-founded. As of Tuesday, June 30th, coronavirus has killed over 128,000 Americans of all ages while infecting millions more. Areas where the virus appears to be in retreat share a reliance on federal recommendations from the Centers for Disease Control and the National Institute on Allergies and Infectious Disease. These recommendations include social distancing, the use of face masks, hand hygiene, increased sanitation practices, and preparedness have all contributed to reducing the spread, contraction, and deaths from coronavirus.


 Until we learn new information that states otherwise, the best protection for society at large will be the development and deployment of a vaccine to a majority of Americans. While herd immunity and new treatment regimens may play an important role, we anticipate having to operate with increased caution and care until a vaccine has been widely deployed. As of now, we do not anticipate this happening until 2021 in the best case scenario. Furthermore, successful deployment of a vaccine to hundreds of millions of Americans will be complicated and the vaccine(s) will likely not offer complete protection against the virus.


Therefore, Made in KC believes that everyone has a part to play in limiting the spread of coronavirus. Our personal actions, our business’s actions, and our societal actions will all help determine the impact coronavirus has in the months and years to come. 

We believe that we do not need to choose between economic activity and the preservation of life; we can and will do both. Therefore, we are doing everything in our power to fight the spread of coronavirus in our community. That is why we closed our stores before the Stay At Home Order was issued. And that is why we’ve partnered with Sandlot Goods to produce tens of thousands of face masks (80,000 as of Tuesday, June 30th).


We believe the Stay At Home Orders in the Kansas City metro area flattened the curve while buying our medical professionals additional time to better understand this disease, and allowing our governments more time to roll out testing and contact tracing procedures. 

While much is still unknown, we are significantly more prepared today to defend ourselves from coronavirus. It is with that in mind that we begin to reopen our shops while exercising proper precautions. We are confident that we can reopen our brick-and-mortar businesses in a safe and healthy manner; one which protects our employees and customers alike. This Made in KC Safe Return Guide will outline the processes and procedures to ensure a safe operation.


Made in KC has rolled out an extensive Phase One Reopening Plan that includes a Safe Return Guide for all employees (we’ve also made it available to the public). Part of this Reopening Plan includes new coronavirus-related required training as well as many new safety precautions, many of which are listed below:

In-Store Measures

  • Reduced Occupancy to allow for greater Social Distancing
  • Our Employees Check Temperatures twice per shift
  • All employees are required to Wear Masks
  • The Frequency of Cleaning has been increased
  • Reconfigured Store Interiors to allow for proper social distancing
  • Added Plexiglass Dividers at checkout stations
  • Implemented a new Mobile Ordering App for our Cafes
  • Installed Hand Sanitizing Stations for employees & customers
  • In-Store Signage to better guide employees and customers
  • Prohibiting the use of personal devices while on shift.

General Measures

  • New Standards Training for all employees
  • Allowing employees to Work From Home as they are able 
  • Protecting Vulnerable Employees 
  • Extending Sick Leave to All Employees (including hourly) 
  • Adding Hazard Pay for our front line employees
  • Scheduling the same employees together to reduce exposure

Here’s What We Need from You, Our Customers

  • We Require the Use of Face Masks when in our stores, pursuant to local ordinances.
  • We Require Social Distancing between customer groups (6 ft)
  • We Require Adherence to Occupancy Maximums
  • We Encourage Non-Cash Transactions
  • We Encourage Mobile Ordering for Cafe transactions



Coronavirus is thought to spread mainly from person-to-person, between people who are in close contact with one another (within 6 feet), through respiratory droplets produced when an infected person coughs, sneezes, or talks. These droplets can land in the mouths or noses of people who are nearby or be inhaled into the lungs. Studies suggest that COVID-19 is primarily transmitted during the day or two before someone becomes symptomatic and the first few days in which someone is symptomatic. The transmission rate of totally asymptomatic carriers is not yet known. It is important to understand that the vast majority of transmission occurs in this relatively small window with individuals who are or who become symptomatic.

While laboratory studies have demonstrated the virus’s ability to survive on non-organic surfaces for hours and even days, Made in KC believes that the scientific consensus is that transmission occurs through respiratory spread at a significantly higher rate than through touch. Therefore, Made in KC’s primary focus will be on respiratory spread. There are two important factors to understand when assessing someone’s likelihood of contracting coronavirus: Duration of Time Spent in a Space and Viral Load.

  • Duration of Time Spent in a Space
    • Thus far, studies indicate that well over 90% of transmissions occur in one of the following places: Home, Work, Public Transit, Social Gatherings, or Restaurants
    • By far, the vast amount of transmissions occur at home when people are breathing the same air for long durations of time. 
    • While there have been numerous reports of superspreading outbreaks at meat processing plants, nursing homes, and prisons - other workplace spreading events are rare. These data points support Made in KC’s thesis that customers are at low risk from shopping in our stores. Furthermore, an employee’s risk of contracting the virus from a customer is very low.
  • Viral Load
    • Humans do not necessarily get sick from one single exposure to the virus. The body’s immune system responds differently depending upon the amount of the virus it is exposed to. When the immune system becomes overwhelmed, people become sick and can suffer short term or long term complications. A person’s viral load can become significant enough from breathing in enough viral respiratory droplets from one sick person’s cough or sneeze, but in most instances it is from breathing the same air over a long duration of time. Viral load could be affected from rubbing one’s eye or touching one’s mouth but the general scientific consensus is that this is spread respiratorily. 



COVID-19 affects different people in different ways. Infected people have a wide range of symptoms reported - from mild symptoms to severe illness. COVID-19 symptoms may appear 2-14 days after exposure to the virus. The following symptoms are often present in those who get sick from coronavirus:

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

If you experience any of the following signs, seek emergency medical care immediately:

  • Trouble breathing
  • Persistent pain or pressure in the chest
  • New confusion
  • Inability to wake or stay awake
  • Bluish lips or face



  • Wear a mask when in public
  • Practice social distancing (staying 6 feet away from others)
  • Reduce unnecessary trips 
  • Stay home if you feel sick
  • Wash hands frequently with soap and water for at least 20 seconds
  • Avoid touching eyes, nose, or mouth with unwashed hands
  • Follow guidance from public health officials



Up-to-date, reliable information is imperative to informing good decisions. Made in KC is relying on a wide array of resources to gather information about coronavirus and about safe business practices. 

  • The Centers for Disease Control and Prevention (CDC)
  • World Health Organization (WHO)
  • Local Government Officials; Local Ordinances & Guidelines
  • #SafeReturnKC: Kansas City Chamber / KC Area Development Council; The Civic Council of Greater Kansas City; Mid-America Regional Council
  • Retail Industry Leaders Association & National Retail Federation
  • National Restaurant Association
  • Stakeholder Feedback
  • National Institute on Allergies and Infectious Disease

    While we will rely on health officials for health data, we need to continue gathering information from all our stakeholders about their comfort levels, their needs, their concerns, and their ideas. It is imperative that our employees and customers feel comfortable expressing themselves to Made in KC management. We encourage open dialogue amongst all our stakeholders and we trust you will help us in that process. You can submit any feedback or ideas you have to